Privacy Policy

Last Updated: January 13, 2026

At LMA Retreats, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website www.lmaretreats.co.uk or book a stay at our lodges.

1. Who We Are

LMA Retreats (referred to as “we”, “us”, or “our”) is the data controller responsible for your personal data. Contact Details: * Email: enquiries@lmaretreats.co.uk
Website: www.lmaretreats.co.uk

2. The Data We Collect

We may collect, use, and store different kinds of personal data about you, including:
Identity Data: Name, title, and nationality (as required by the Immigration Order 1972).
Contact Data: Email address, telephone numbers, and billing address.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: IP address, browser type, and location data when you visit our website.
Usage Data: Information about how you use our website.

3. How We Collect Your Data

Direct Interaction: You provide your data when you book a lodge, fill out a contact form, or email us.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.
Third Parties: We receive information about you if you book through third-party sites like Booking.com or Airbnb.

4. How We Use Your Data (Lawful Basis)

We only use your data when the law allows us to. Most commonly:
Performance of a Contract: To process your booking and manage your stay (Lawful Basis: Contract).
Legal Obligation: To keep a register of guests for 12 months (Lawful Basis: Legal Obligation).
Legitimate Interests: To improve our website and respond to your enquiries (Lawful Basis: Legitimate Interest).

5. Data Sharing

We share your data with trusted third-party service providers who help us run our business:
Bookalet: Our booking management system.
Payment Processors: To securely handle your payments (e.g., Stripe/PayPal).
Google Analytics: To help us understand how visitors use our site.
We do not sell your personal data to third parties.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6-7 years for financial records).

7. Your Legal Rights

Under UK GDPR, you have the right to:
Access your data (Request a copy).
Correct inaccurate data.
Erasure (The “Right to be Forgotten”).
Object to or restrict processing.
Withdraw Consent at any time.
To exercise these rights, please contact us at enquiries@lmaretreats.co.uk.

8. Cookies

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.